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Regulatory Compliance Services has prepared CD's of three of its most requested training sessions.  Each CD contains a PowerPoint presentation that includes embedded audio and videos of Ms. Dolese explaining the topics.  Training CDs are a great alternative to having Ms. Dolese come on-site repeatedly to train your staff and allows companies to provide regular training on these topics to new employees and vendors. 

Please note:  Training CDs produced by Regulatory Compliance Services are copy protected.  Content copied from the CDs to any other medium/device will not play without use of the original CD.

Click on any of the images below to see a sample video...

     

Training CDs are available for the following topics:

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Selling Electricity in Texas via Telesales  (39 minutes)

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Selling Electricity in Texas via Door to Door Sales (44 minutes)

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Customer Protection Rules of the Road:  A Two Part Overview of the Rules You Need to Know (Part 1: 60 minutes; Part 2: 80 minutes).

Customer Protection Rules Part 1 topics:

Discrimination (§25.471)
Foreign Language Requirements (§25.473)
Marketing & Enrollment Rules (§25.474, §25.475 and §25.484)
Refusal of Service (§25.477)
Material Change Issues

Customer Protection Rules Part 2 topics:

Credit Requirements (§25.478)
Credit Scoring
Billing Customers (§25.479, §25.480, §25.481)
Terminating & Disconnecting Customers (§25.482 and §25.483)
Critical Care
Complaint resolution processes (§25.485 and §25.495)
A word about enforcement…

Order Training CDs

Training CD

Price (for each CD)
 

Telesales

 

Door to Door Sales

 

Customer Protection Rules, Pt. 1

 

Customer Protection Rules, Pt. 2

 

Customer Protection rules, Pts 1&2

 

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Last modified: January 22, 2022

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