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Regulatory Compliance Services is
proud to offer several distinctive resources to its clients. These
resources strive to provide your business and operations team members with
important and relevant information regarding their regulatory responsibilities.
Texas Retail Electric Insider - Our Blog of the
latest news and information
Year End Reports
(Electric)
- The Texas Retail Electric Scorecard
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Need
to know what kinds of customer complaints are being reported to the
Public Utility Commission as the retail market moves to full
competition? Want to know how the switching process is affecting
your customers? Does your team need to know about these and
other customer-affecting retail issues?
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If
you answered yes to any of these questions the Texas Retail Electric
Scorecard is for you. Published on a monthly basis, and written
in non-technical language (minimal acronyms, no need for a secret
decoder ring), this newsletter will help provide your team with useful
information concerning the retail electric market in Texas.
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- The
Complaint Scorecard
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Want to know how you
compare to other "peer" companies? Need more detailed
information on the complaints being received by the PUCT against your
company? You need the Complaint Scorecard!
- The
"Rule Book"
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I put these rule books
together for my use (as they are easy to keep handy) and share them with
my clients because they seem to want what I use. To that end, I make
them available for $10 each. This fee covers the cost of printing and
mailing. In other words, I don't make money off these things, I do them
for your convenience. The rule books contain the most relevant PUCT
rules that govern the day-to-day REP retail business. Note that I did
NOT say that these books contain all the PUCT rules. The contain the
Customer Protection Rules, as well as the Certification Rule, POLR rule,
and rules on Low-Income and Energy Efficiency since these are the rules
you interact with on a regular basis. The rule book is 5.5" x 8.5"
making it easy to carry. It is spiral-bound so it is durable. It does
not, however, allow for replacement of pages when rules change.
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An E-Book Version (PDF
ONLY) is also now available for download.
No promises how well it will work with your device, but it works nicely
on my android tablet.
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If you'd like to order
print copies,
email me the number of books you'd like, along with your name and a
delivery address.
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"Your Consumer Protection Specialist" 
