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Training

Training CDs

Regulatory Compliance Services has prepared CD's of three of its most requested training sessions.  Each CD contains a PowerPoint presentation that includes embedded audio and videos of Ms. Dolese explaining the topics.  Training CDs are a great alternative to having Ms. Dolese come on-site repeatedly to train your staff and allows companies to provide regular training on these topics to new employees and vendors.  Training CDs produced by Regulatory Compliance Services are copy protected.  Content copied from the CDs to any other medium/device will not play without use of the original CD.

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ON-SITE Training

Regulations concerning your retail operations are serious business, even in a deregulated marketplace.  We can provide useful and beneficial training to your team so that they will be able to not only do their jobs, but also keep your company in compliance. 

Regulatory Compliance Services can conduct training for your customer service team members on the following topics:

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The Customer Protection Rules:  An Overview

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Regulatory Complaints -- How to Provide Beneficial Responses

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Door to Door Training

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Marketing and Enrollment Rules

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Retail Market Workshop

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Prepaid Electricity - Understanding §25.498

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The Rules of Summer and Changes for the Fall

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Disconnecting Customers - Avoid a Regulatory Shock!

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Billing Requirements

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Code of Conduct Obligations

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General overview of Electric Restructuring

 

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Copyright © 2002 Regulatory Compliance Services
Last modified: January 08, 2008