Our Services

Regulatory Compliance Assessments

At Regulatory Compliance Services, we offer comprehensive compliance assessments to ensure that your business is meeting all necessary regulations and requirements. Our team of experts is detail-oriented and has extensive knowledge of market rules, compliance, and marketing experience. We tailor our services to meet the specific needs of clients in the energy sector.

On-going Compliance Monitoring of Fields Sales

RCS has performed regular compliance monitoring on tele-sales generated by a REP's third-party vendor. RCS obtained data directly from the REP's third-party verification vendor to select calls for review. Sampled calls were assessed for compliance with PUCT regulations governing tele-sales. Assessment sheets were maintained on each reviewed call, and summary reports were prepared and distributed to REP management to facilitate the identification of issues requiring further resolution.

Training and Ongoing Support

RCS offers several online training courses and conducts on-site training for customer service staff members on relevant PUCT customer protection rules. Such training allows employees to more confidently respond to customer inquiries, reduce customer contact times, and multiple contacts to address customer concerns.

Operations Audits and Compliance Checklists

We conduct operations audits and provide compliance checklists to ensure that your business satisfies all necessary regulations and requirements. Our team is highly experienced in the energy sector and can provide valuable insights and recommendations for improvement.

Document Reviews

We provide thorough document reviews and offer detailed feedback and recommendations for improvement to help your business stay on top of all regulations.

Monthly Complaint Scorecard

As a service to our regular clients, this monthly report provides meaningful insights and opinions regarding activities and actions at the Public Utility Commission of Texas. Written in non-technical language, the report also provides your team with useful information concerning trends in the retail electric market in Texas as they develop. Concrete examples of how the PUCT applies the rules to real-life complaints provide useful tips for avoiding commission complaints and enforcement actions.