"Your Consumer Protection Specialist"
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This monthly newsletter will provide your operations and customer service personnel with meaningful insights regarding activities and actions at the Public Utility Commission of Texas. Written in non-technical language, the newsletter will provide your team with useful information concerning trends in the local and long distance telephone market in Texas as they develop. It will give them concrete examples of how the PUCT applies the rules to real-life complaints and will provide useful tips for avoiding commission complaint and enforcement actions. This newsletter is a must if you want to maximize your company’s customer service function. Want to know how your company compares each month to other companies? Want to know which complaints the PUCT staff found your company had found violations? Get your complaint scorecard.... Subscription Information and Order Form Read a Recent Issue of the Texas Telephone Scorecard. (This is a PDF file)
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