Online Training

"Your Consumer Protection Specialist"

Regulatory Compliance Services has now taken its training presentations online. Each online course is comprised of a presentation that includes embedded videos of Ms. Dolese explaining each topic. Online training is a great alternative to having Ms. Dolese come on-site repeatedly to train your staff and allows companies to provide regular training on these topics to new employees and vendors.

Click on the image below to see a sample video...

Online Training is available for the following topics:

	Selling Electricity in Texas via Telesales - coming soon
	Selling Electricity in Texas via Door to Door Sales - now available

	Customer Protection Rules of the Road: A Two Part Overview of the Rules You Need to Know - now available - includes updates to 25.475
	The New Disclosure Rule - §25.475 - now available Customer Protection Rules Part 1 topics:

Discrimination (§25.471)
Foreign Language Requirements (§25.473)
Marketing & Enrollment Rules (§25.474, §25.475 and §25.484)
Refusal of Service (§25.477)
Contract Change and Expiration Issues

Customer Protection Rules Part 2 topics:

Credit Requirements (§25.478)
Credit Scoring
Billing Customers (§25.479, §25.480, §25.481)
Terminating & Disconnecting Customers (§25.482 and §25.483)
Critical Care
Complaint resolution processes (§25.485 and §25.495)
A word about enforcement…

Click here to: Visit our E-Training Portal to login and start your class

Just a single user? Click here to: Enroll and Pay Online and start your class

Upon ordering, you will receive an email with login credentials for each registered student. Once each registered student has completed a class, they will not be able to view that class again. Also, each registered student has 30 days to complete a class from the time they have been provided login credentials. Each registered student is able to personalize their user-id and password once they have initially logged-in.

Order Online Training

Available Online Training Sessions	Price (per student)

Selling Electricity Door to Door	$30
The New Disclosure Rule	$25
Customer Protection Rules, Part 1	$40
Customer Protection Rules, Part 2	$35
Customer Protection Rules, Parts 1&2	$75

Number of students you would like to register :

Company Name

Contact Name

Contact Telephone Number

Contact Email Address

Contact Mailing Address

City State Zip

Student Information (if you need to register more than 10 students please send us an email with additional student information -- rcs@your-rcs.com )

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Send mail to webmaster@your-rcs.com with questions or comments about this web site. Copyright © 2002 Regulatory Compliance Services Last modified: May 28, 2010

Send mail to webmaster@your-rcs.com with questions or comments about this web site.
Copyright © 2002 Regulatory Compliance Services
Last modified: May 28, 2010