"Your Consumer Protection Specialist"
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The Rules For Summer and Changes in the Fall Do you know what your obligations as a REP are in working with residential customers during the summer months? Do you know how to screen customers in the fall? Now that we’ve entered the heat of the summer months in Texas, consumers electricity bills will begin to increase, sometimes drastically. Unfortunately, for some of the customers, they will not be able to keep up with their electric bill. This half-day seminar will cover the various regulations that come into play when dealing with residential customers who express an inability to pay their electric bill. It will also conclude with an overview of key legislative changes that will take effect September 1, 2005 that will effect overall customer credit risk. Following
this session you will:
Topics
include:
Who
should attend Collections
managers, Customer Service Managers, and regulatory affairs staff.
Comments from previous training sessions: “Trish did a great job of making sure that people new to the rules could benefit from the program as well as those that had read the rules and had very specific questions.” Lisa Morganelli, Utility Choice Electric “The session was very informative. Thank-you, it was worth the trip from New York.” Jonathan Gewirtz, ECONnergy “Trish’s honesty and humor made for a fun lesson.” Julie Jung, TriEagle Energy “I learned so much today and am ready to go back home to educate my staff…your skills as a presenter are awesome.” Norma Hinojosa, Hino Electric Power “The best portion of this training was Trish’s ability to discuss summarized information, then dive down when needed, I would recommend her to others.” Jim Burke, Gexa Energy “I liked the way the information was presented, it was concise and to the point. Trish’s presentation was humorous and informative.” Dan Schmidt, Tara Energy “Trish put the information into simple language, exactly what I needed.” Bobbi Glaze, Firefly Electricity Presenter:
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