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The Customer Protection Rules --
An Overview
Cancelled - May 13, 2008 --
Offices of StarTex Power
-- Houston, TX
Located at: 3200 Southwest
Freeway, Suite 150A
Cancelled - May 15, 2008 --
Offices
of Stream Energy -- Dallas, TX
Located at: 1950 N. Stemmons Freeway (InfoMart),
Suite 6053
This one-day workshop will run from 9 a.m. to 4 p.m. and will
provide attendees with a more thorough understanding of the following:
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Key aspects of the customer protection
rules adopted by the Public Utility Commission of Texas including: |
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Sales and Marketing Rules |
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Material Changes and Contract Renewals |
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Billing Rules |
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Disconnection Rules |
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Complaints |
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Insights into how these new rule requirements may affect
your operations |
This workshop is a must for your company if you want to learn about the
customer protection rules and minimize the potential for non-compliance.
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Comments from previous
training sessions:
"Trish did a fabulous job in delivering
the Compliance Training to my team yesterday! She took a very dry topic
and made it fun & interesting! Truly... one of the best requlatory
sessions I've attended in 20 years... (now I'm dating myself - forget
that last comment!)" Cyndy Stockley, Direct Energy
"Trish did a great job of making sure
that people new to the rules could benefit from the program as well as those
that had read the rules and had very specific questions.” Lisa Morganelli,
Utility Choice Electric
“The session was very informative.
Thank-you, it was worth the trip from New York.” Jonathan Gewirtz,
ECONnergy
“Trish’s honesty and humor made for a
fun lesson.” Julie Jung, TriEagle Energy
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Who Should Attend?
Retail Electric Provider staff members with
responsibilities for compliance with these rules.
REGISTRATION INFORMATION
Registration is required. Registrations can be
transferred to another member of your organization up to 24 hours before the
workshop.
Registration Fee: $450 per person and
includes workshop materials, lunch and refreshments. Invoices will
be mailed upon receipt of registration. Payments made be made by check or
money order and must be received prior to the workshop. Payments are
accepted the day of the workshop.
Space is limited! Register now to reserve your space.
About the workshop presenter...
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All workshops will be conducted by Ms. Patricia Dolese, the founder of
Regulatory Compliance Services. Ms. Dolese's years of experience in the
PUCT's Customer Protection Division give her a unique "behind the
scenes" viewpoint that cannot be obtained from any other source. As
an active participant in the drafting, implementation and enforcement of most of
the PUCT's original customer protection rules, Ms. Dolese has an abundance of knowledge
to share with companies seeking to improve their understanding the new rules. |
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"Your Consumer Protection Specialist" 
