"Your Consumer Protection Specialist"

horizontal rule

Regulatory Compliance Services is proud to announce the availability of the 2003 Year End Complaint Scorecard!

bulletWant to know how many electric complaints were received by the PUCT in 2001, 2002 and 2003? 
bulletWant to know how your volume of complaints for each year compares with other companies? 
bulletWant to know how your volume of rule violations compares with other companies?

This special issue provides a summary of all electric complaints received by the Public Utility Commission of Texas in Calendar Years 2001, 2002, and 2003. Further it provides some analysis of the trends at play in calendar year 2003 as they relate to these complaints, and presents a summary listing of complaints received by complaint category for each REP in calendar year 2003.

Read portions of last year's (2002) Year End Report...

The report also presents summary information on the number of "rule violation" found by the PUCT staff on the informal complaints it closed in 2003.

What You Get If You Purchase the Year-End Complaint Scorecard

  1. For a flat fee of $250, you will receive a PDF file which summarizes the following information for all Retail Electric Providers and Transmission and Distribution Utilities (electric) or telephone providers (telephone): 

 
bulletnumber of complaints received by the PUCT each month by company name and complaint category;
bulletnumber of complaints received and investigated by the PUCT each month by company name and complaint category;
bulletnumber of complaints closed by the PUCT each month by company name and complaint category; and
bulletnumber of complaints closed by the PUCT each month with violation findings, by company name and complaint category.
  1. For an additional fee of $250, you will also receive an Excel spreadsheet that provides specific, individual complaint details for each of your company's complaints that is identified in any of the summary tables presented in the PDF file.  The spreadsheet allows companies to reconcile the specific complaints contained in the PUCT database to their own internal records for each complaint.

Regulatory Compliance Services obtains the PUCT complaint data directly from the PUCT (Customer Protection Division) complaints database.  Because we know how their systems work, we obtain the data most useful to companies.  While you could obtain this information yourself, you will spend more time (money) and may not obtain all the information that is available.  Let us do the work for you!

There are two different company options available:

bulletYear-End Report Only --  $250 
bulletYear-End Report and Company Specific complaint listings -- $500

To purchase, simply complete the information below.

 

Order Your 2003 Year End Complaint Scorecard

Electric    OR    Telephone (Must choose one)

Option Desired

Price

Report Only

Report and Company-specific complaint listing

Name: 

TEAM Member?  (Receive 10% Discount):    

Company:      

Address:         

Telephone:    

E-mail:           

 

Send mail to webmaster@your-rcs.com with questions or comments about this web site.
Copyright © 2012 Regulatory Compliance Services
Last modified: February 10, 2012

Find us on Facebook    or read our Blog