The 2010 Year End Complaint Scorecard is Now Available!
Want to know how many electric complaints were received by the PUCT in
2001-2010?
Want to know how your volume of complaints for each year compares with
other companies?
Want to know how your volume of rule violations compares with other
companies?
This special issue provides a summary of all electric complaints received by
the Public Utility Commission of Texas in Calendar Years 2001-2010. Further it
provides some analysis of the trends at play in calendar year 2010 as they
relate to these complaints, and presents a summary listing of complaints
received by complaint category for each REP in calendar year 2010.
The report also presents summary information on the number of "rule
violations" found by the PUCT staff on the informal complaints it closed in
2010.
What You Get If You Purchase the Year-End Complaint Scorecard
For a flat fee of $350, you will
receive a PDF file which summarizes the following information for all Retail
Electric Providers and Transmission and Distribution Utilities:
number of complaints received by the PUCT each month by company name and
complaint category;
number of complaints closed by the PUCT each month by company name and
complaint category; and
number of complaints closed by the PUCT each month with violation
findings, by company name and complaint category.
For an additional fee of $250, you will also receive an Excel spreadsheet
that provides specific, individual complaint details for each of your
company's complaints that is identified in any of the summary tables
presented in the PDF file. The spreadsheet allows companies to
reconcile the specific complaints contained in the PUCT database to their
own internal records for each complaint.
For an additional fee of $250, you can also receive an Excel spreadsheet
that provides specific, individual complaint details for all electric
complaints that are identified in any of the summary tables
presented in the PDF file.
Regulatory Compliance Services obtains the PUCT complaint data directly from
the PUCT (Customer Protection Division) complaints database. Because we
know how their systems work, we obtain the data most useful to companies.
While you could obtain this information yourself, you will spend more time
(money) and may not obtain all the information that is available. Let us do
the work for you!
There are two different company options available:
Year-End Report Only -- $350
Year-End Report and Company Specific complaint listings --
$600
Excel spreadsheet containing details of all electric complaints for
all companies -- $250
To purchase, simply complete the information below.
"Your Consumer Protection Specialist" 
