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Year End Complaint Scorecards

Year End Complaint Scorecards are Available

bulletWant to know how many electric complaints were received by the PUCT each year?
bulletWant to know how your volume of complaints for each year compares with other companies? 
bulletWant to know how your volume of rule violations compares with other companies?

This is the only place you can obtain comprehensive PUCT complaint information without spending endless hours performing your own analysis.  Each Year End report provides a summary of all electric complaints received by the Public Utility Commission of Texas in that Calendar Year (2001, 2002, 2003, 2004, etc). Further it provides some analysis of the trends at play in the most current calendar year as they relate to these complaints, and presents a summary listing of complaints received by complaint category for each REP in that calendar year.

Read portions of previous Year End Reports...

The report also presents summary information on the number of "rule violation" found by the PUCT staff on the informal complaints it closed in the most recent calendar year.

What You Get If You Purchase the Year-End Complaint Scorecard

  1. For a flat fee of $300, you will receive a PDF file which summarizes the following information for all Retail Electric Providers and Transmission and Distribution Utilities: 

bulletnumber of complaints received by the PUCT each month by company name and complaint category;
bulletnumber of complaints received and investigated by the PUCT each month by company name and complaint category;
bulletnumber of complaints closed by the PUCT each month by company name and complaint category; and
bulletnumber of complaints closed by the PUCT each month with violation findings, by company name and complaint category.
  1. For an additional fee of $300, you will also receive an Excel spreadsheet that provides specific, individual complaint details for each of your company's complaints that is identified in any of the summary tables presented in the PDF file.  The spreadsheet allows companies to reconcile the specific complaints contained in the PUCT database to their own internal records for each complaint.

Regulatory Compliance Services obtains the PUCT complaint data directly from the PUCT (Customer Protection Division) complaints database.  Because we know how their systems work, we obtain the data most useful to companies.  While you could obtain this information yourself, you will spend more time (money) and may not obtain all the information that is available.  Let us do the work for you!

There are two different company options available:

bulletYear-End Report Only --  $300 
bulletYear-End Report and Company Specific complaint listings -- $600

To purchase, simply complete the information below.

 

Order Your Year End Electric Complaint Scorecard

Option Desired

2001

2002

2003

2004

2005

2006

2007

Report Only

Report and Company-specific complaint listing

Name: 

Company:      

Address:         

Telephone:    

E-mail:             

 

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Last modified: January 08, 2008